Digital Downloads

Digital Downloads T&Cs

Digital downloads T&Cs
Online Terms and Conditions for the supply of digital content and end user licence agreement.
Please read the following important terms and conditions before you download any free digital content, or buy and download any digital content for which there is a charge, from us, and check that they contain everything you want and nothing that you are not willing to agree to.
Summary of Key Rights Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
You have a 14 day right to change your mind and get a full refund on your digital content however you do not have this right to cancel once your download has started provided you have been told this and have acknowledged this.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality. The content will be described with sufficient detail as reasonable for you to make a decision to download/purchase.
If your digital content is faulty, you’re entitled to a repair or a replacement. If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.
If it cannot be determined that the fault lies in the digital content itself, and not the purchaser’s system, system setup or lack of security within their system, there may be no recourse to a refund.
If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
Please ensure you are happy with the content item prior to downloading it.
Ensure you have the software application and system setup to be able to use the content once downloaded.
Contract T&C - Detailed
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘we’, ‘us’ or ‘our’ means The Real Life PM brand owned by The PMO Division Ltd; and
• ‘you’ or ‘your’ means the person buying digital content from us.
If you have any questions about this contract or any purchases you have made, please contact us by sending an email to
Please print out or save a copy of this contract for your records as we will not save a copy for you.
Who are we?
We are The Real Life PM brand owned by The PMO Division Ltd, a company registered with the following details, in England and Wales:
(Registered Company 12651522, Suite 2A, Blackthorn House, Mary Ann Street, St Pauls Square, Birmingham, B3 1RL.
If you buy digital content or access any free digital content from us you agree to be legally bound by this contract.
This contract is only available in English. No other languages will apply to this contract.
When buying any digital content on our site you also agree to be legally bound by:
• our website terms and conditions and any other contractual or informational documents referred to in the website, and the further conditions contained in them;
• extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and
• specific terms which apply to certain digital content. If you want to see these specific terms, please visit the relevant webpage for the digital content or click on the relevant link at any time during the online purchase process.
All of the above documents form part of this contract as though set out in full here.
Key information
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made.
For all digital downloads the following sets out the key information:
• A description of the digital content including but not limited to:
o the form of the content eg whether it is an Excel template, Flipbook, Infographic
o the intended/recommended use such content might be used for in the context of project management, Programmes or PMO
o an outline of the key features and functionality contained within the content
• Whether the item is free or requires a payment in order to download will be made clear by the use of labels ‘Premium’ or ‘Free’ that describe whether payment is needed (and what form of content each item is), each label with its own colour makes it clear whether the item is free or paid for. There is no additional charge other than the price displayed. Please note however that if you elect to download content using your mobile data, charges could be significant and would be borne entirely by the purchaser
• how you will pay for the goods will be made clear at point of purchase and upon purchase they will be automatically and immediately provided for download to your device (barring an outage of the website)
• note that once a digital download commences you lose the right to cancel under the terms of these Regulations and this Contract
• digital content requires no physical address for its supply to those wishing to download it; all digital content is stored via The Real Life PMs website
• the purchaser should ensure they have the correct software applications and device setup to be able to utilise the digital content. Requirements are made clear in the description and by the use of language which frequents the website / Real Life PM YouTube channel, such as ‘Microsoft 365’, ‘MS365’, ‘Windows 11’ and individual application names such as ‘Excel’ which indicate the requirements might require the installation of MS 365, MS Teams, MS Project or that the purchaser will need the ability to open PDFs, in order to consume the downloaded content
Downloading digital content from us
Below, we set out how a legally binding contract between you and us is made.
Your ‘Order’ on the Real Life PM website commences when you click ‘Add to cart’ on paid for content, or click ‘Download’ for free items. In order that we may contact you if you have any problems with your order, we require you to provide an email address to us at this point. Where the content requires a payment you will be taken to the relevant page of the website where you can make your payment.
We may contact you to say that we do not accept your order. This is typically for the following reasons:
• the digital content is unavailable;
• we cannot authorise your payment;
• you are not allowed to buy the digital content from us;
• we are not allowed to sell the digital content to you; or
• there has been a mistake on the pricing or description of the digital content.
Once we accept your order that order constitutes:
• a legally binding contract will be in place between you and us; and
• the digital content will be made available to you.
The digital content on the site is intended for those over the age of 18 and payments should be made by a person over the age of 18.
• If something happens which is outside of our control and affects your ability to access or download the digital content, we will let you know when you can expect to be able to access or download the digital content.
• If your computer or device blocks the download of or access to the digital content or the download does not start, you may still have the right to cancel the contract. If this happens, please contact us using the contact details at the top of this page.
No right to cancel - Courses
When you place an order for a Course, each part that forms the online course you have chosen will become available for you to access. You will continue to have this access to it.
You acknowledge that accessing or downloading any part of a course you lose your right to cancel and are only entitled to a refund if the course content is faulty.
Permission to use the digital content
When you buy the digital content and it is downloaded you will not own it.
You are however given permission to use it (also known in contractual terms as a ‘licence’) for the purpose of you using and enjoying it as set out below:
• is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
• is non-exclusive to you. We may supply the same or similar digital content to other users;
The digital content may not be:
• copied by you except for a reasonable number of necessary back-ups;
• changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);
• combined or merged with, or used in, any other computer program; or
• distributed or sold by you to any third party;
The content:
• may include a guide on how to use it or an accompanying video that explains its use and / or its application. Please read / watch this carefully;
• is supplied as provided and does not include updates or new versions which may from time to time be made available
Copyright/Intellectual Property
• The information within contains information which is owned by us.
• You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings;
• You must not pass the work off as your own or attempt to sell it as your own content
We accept payments by the methods indicated on the website, only.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or other stated policies or disclaimers, or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.
Nature of the digital content
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The digital content that we provide to you must be as described, fit for purpose and of satisfactory quality.
It is supplied with the features and functionality and for the purpose stated. If you wish to request additional features or functionality please do let us know at and we will take your request under consideration.
When we supply the digital content:
• we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;
• we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our site; and
• you acknowledge that there may be minor errors or bugs in it.
Faulty digital content
If your digital content is faulty, please contact us at
To avoid faults in the digital content, you must install any fixes, updates, upgrades and new versions of your software (including security/virus software)/operating system/drivers etc as soon as reasonably possible after your device notifies you of updates.
End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Limitation on our liability
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
• losses that were not foreseeable to you and us when the contract was formed;
• losses that were not caused by any breach on our part;
• business losses; or
• losses to non-consumers.
Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the digital content you purchased, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.